{"id":47985,"date":"2023-08-02T19:37:17","date_gmt":"2023-08-02T17:37:17","guid":{"rendered":"https:\/\/www.inovex.de\/referenzen\/case-studies\/esw-group-entwicklung-eines-ki-gestuetzten-ticketsystems-fuer-den-effizienteren-umgang-mit-technischen-stoerungen\/"},"modified":"2024-07-23T09:50:00","modified_gmt":"2024-07-23T07:50:00","slug":"esw-group-ai-supported-ticketing-system-for-technical-faults","status":"publish","type":"case_studies","link":"https:\/\/www.inovex.de\/en\/references\/case-studies\/esw-group-ai-supported-ticketing-system-for-technical-faults\/","title":{"rendered":"esw GROUP: AI-supported ticketing system for technical faults"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"

In a joint research project, the esw GROUP and inovex have developed an intelligent ticketing system for incidents in industrial production, which supports technical personnel and makes optimal use of the knowledge available in the company. With the help of machine learning, the new solution streamlines previously error-prone and tedious processes in improves data quality and makes esw GROUP’s maintenance processes fit for the future.<\/p>\n","protected":false},"featured_media":47726,"parent":0,"template":"","case_studies_category":[],"customer":[1096],"industry":[457],"service":[473],"class_list":["post-47985","case_studies","type-case_studies","status-publish","has-post-thumbnail","hentry","customer-esw-group-en","industry-industrie-en","service-artificial-intelligence-en"],"acf":[],"yoast_head":"\nesw GROUP: AI-supported ticketing system for technical faults - inovex GmbH<\/title>\n<meta name=\"description\" content=\"Joint project of esw GROUP and inovex: Development of an intelligent ticket system for incidents in industrial manufacturing. Uses machine learning to optimize maintenance processes, increase data quality and prepare esw GROUP for the future.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inovex.de\/en\/references\/case-studies\/esw-group-ai-supported-ticketing-system-for-technical-faults\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"esw GROUP: AI-supported ticketing system for technical faults - inovex GmbH\" \/>\n<meta property=\"og:description\" content=\"Joint project of esw GROUP and inovex: Development of an intelligent ticket system for incidents in industrial manufacturing. Uses machine learning to optimize maintenance processes, increase data quality and prepare esw GROUP for the future.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inovex.de\/en\/references\/case-studies\/esw-group-ai-supported-ticketing-system-for-technical-faults\/\" \/>\n<meta property=\"og:site_name\" content=\"inovex GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/inovexde\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-23T07:50:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.inovex.de\/wp-content\/uploads\/esw-group-logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.inovex.de\/wp-content\/uploads\/esw-group-logo-1024x683.jpg\" \/>\n<meta name=\"twitter:site\" content=\"@inovexgmbh\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Finn Oschmann\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.inovex.de\\\/en\\\/references\\\/case-studies\\\/esw-group-ai-supported-ticketing-system-for-technical-faults\\\/\",\"url\":\"https:\\\/\\\/www.inovex.de\\\/en\\\/references\\\/case-studies\\\/esw-group-ai-supported-ticketing-system-for-technical-faults\\\/\",\"name\":\"esw GROUP: AI-supported ticketing system for technical faults - inovex GmbH\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.inovex.de\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.inovex.de\\\/en\\\/references\\\/case-studies\\\/esw-group-ai-supported-ticketing-system-for-technical-faults\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.inovex.de\\\/en\\\/references\\\/case-studies\\\/esw-group-ai-supported-ticketing-system-for-technical-faults\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.inovex.de\\\/wp-content\\\/uploads\\\/esw-group-logo.jpg\",\"datePublished\":\"2023-08-02T17:37:17+00:00\",\"dateModified\":\"2024-07-23T07:50:00+00:00\",\"description\":\"Joint project of esw GROUP and inovex: Development of an intelligent ticket system for incidents in industrial manufacturing. 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